Independent Quality Assurance Committee
In 2001, Pine Care established the Independent Quality Assurance Committee, a committee consisting of elderly residents, family members, staff members, senior management, and independent personnel who are unconnected to Pine Care Group in any way. The responsibility of the Committee is to further enhance our level of quality by providing a fresh perspective on our operations, and offering unbiased opinions and suggestions. Each committee member is required to conduct unscheduled visits to our operations annually and to submit a report to the senior management with their findings and suggestions. Over the years, the Committee has proved to be an extremely effective way for Pine Care to monitor its quality from an unbiased third party, and is a fruitful source of innovation ideas.